[Freeshadow]

@abadboy
I'd second Joebill and eGeezer on that
it really seems as if the company wanted to step out/back from the branch and as such the first thing the "cut" was the most vivd vein connecting them to an engaged community of fans of said branch. This happened to be Robert.
It's actually clearly visible, that most of the talks about the hanlin deviceclass in general happened here - why was it so? what do you think?
when things went broken a lot of people spent more time playing firmware DJing, than actually reading. and it was clear to all hanlin users, that because of the fact that Robert always tried to kick the recieved feedback ASAP on some paths leading to the factory they all helped regardless if their devices' housing said EZreader, BeBook, or something else. All would benefit.

It makes a lot of a matter if it seems to you that the person on the other side shares your dream - in the case of a lot of bibliophiles, the dream of having our dearest earthly possessions - the books, always with us in reach as we are pleased to choose among them, until we have to undertake the trip where no one has a pocket to slip his books in - the last one.
Robert always seemd to believe, care and share this dream with us.
when someone's cordial, caretaking and engaged, friendship and loyalty is something natural.
to get just a customer, make a good offer.
to get a friend, you got to deserve it.

Whatever the company might think they have achieved - IMHO it was a pyrrhean victory since I do not believe, someone from here will ever again buy any of their products, regardless of wich kind, nor advice somebody else to do - based only on the behaviour in Roberts case.

a mouth-propaganda-marketing-disaster.

you say we should calm down - its jost about the reader:
well last time I logged in. It didn't say
"Assorted Reading Devices Overview"
it said Mobileread and this covers all: the devices, the readers, writers and publishers and all present and active here. Just look around.
this is a forum by tech-avare bibliophiles for tech-avare bibliophiles I think, so the human component is clearly included.

nuff said