MobileRead Forums - View Single Post - Computer with XP doesn't recognise iriver story

MacEachaidh · 09-18-2010, 01:35 AM

G'day barbaust,
Welcome to the forums!

It seems a few people have this issue with e.readers - not just the iRiver. It generally comes down to the USB connection - for whatever reason, there's not enough current flowing between the PC and the iRiver for data transfer to be recognised between the two. There are a few things you can do.

First off, make sure the iRiver is going into connection mode. It's easiest when both the Story and the PC are already switched on - then plug the USB cable in. Watch the iRiver screen, and you should get an option to either simply charge the Story, or make a USB connection. Make sure you use the "connection" option.

Depending on the settings on your PC, you should get a dialog on the PC screen after a few seconds that asks if you want to browse the device. That's what you want to do. It should open an Explorer window to show the files and folders on your Story. If this dialog doesn't come up, try double-clicking on "My Computer" on the desktop and see if your PC has assigned a drive letter to the Story. If it has, you should be able to double-click on the icon there and browse the device that way.

If it hasn't, most people have found a way to fix the problem either by plugging the USB cable into a different USB port at their PC, or by using a different cable. If your PC is a laptop, often the USB ports don't put out sufficient voltage for some USB devices to interact correctly with the PC. You may need to get hold of a powered USB hub (mine was about $14 at Dick Smith's).

There's a few ideas. I think the first place to start is making sure the Story is connecting correctly, and then try a different USB port, and then try a different cable. A bit of a pain, I know.

As for the firmware: it's a file that contains the operating system, that your Story will respond to automatically and use to update its working files. The current version is 1.71 on the basic story, and 1.86 on the wireless-enabled model. You can check the version current on your iRiver from the "Settings" option. If your device is new, it's likely that it will be up-to-date, but even if it's not, it's not a priority - it won't be what's stopping your Story and PC from talking to each other.

Hope all that helps. Good luck! Let us know how you go.

09-18-2010, 01:35 AM	#2
MacEachaidh Browser Posts: 745 Karma: 578294 Join Date: Apr 2010 Location: Australia Device: Kobo Touch, Kobo Aura HD	G'day barbaust, Welcome to the forums! It seems a few people have this issue with e.readers - not just the iRiver. It generally comes down to the USB connection - for whatever reason, there's not enough current flowing between the PC and the iRiver for data transfer to be recognised between the two. There are a few things you can do. First off, make sure the iRiver is going into connection mode. It's easiest when both the Story and the PC are already switched on - then plug the USB cable in. Watch the iRiver screen, and you should get an option to either simply charge the Story, or make a USB connection. Make sure you use the "connection" option. Depending on the settings on your PC, you should get a dialog on the PC screen after a few seconds that asks if you want to browse the device. That's what you want to do. It should open an Explorer window to show the files and folders on your Story. If this dialog doesn't come up, try double-clicking on "My Computer" on the desktop and see if your PC has assigned a drive letter to the Story. If it has, you should be able to double-click on the icon there and browse the device that way. If it hasn't, most people have found a way to fix the problem either by plugging the USB cable into a different USB port at their PC, or by using a different cable. If your PC is a laptop, often the USB ports don't put out sufficient voltage for some USB devices to interact correctly with the PC. You may need to get hold of a powered USB hub (mine was about $14 at Dick Smith's). There's a few ideas. I think the first place to start is making sure the Story is connecting correctly, and then try a different USB port, and then try a different cable. A bit of a pain, I know. As for the firmware: it's a file that contains the operating system, that your Story will respond to automatically and use to update its working files. The current version is 1.71 on the basic story, and 1.86 on the wireless-enabled model. You can check the version current on your iRiver from the "Settings" option. If your device is new, it's likely that it will be up-to-date, but even if it's not, it's not a priority - it won't be what's stopping your Story and PC from talking to each other. Hope all that helps. Good luck! Let us know how you go.