MobileRead Forums - View Single Post - PRS-600 Screen Washed Out

sigmax · 09-17-2010, 09:09 AM

I say it again: I tested my PRS-300 with a LED light, 230 lumenes (says the seller, but I suspect less than that) and when I turned the page on the Sony reader, the text below the light cone (I placed the led source almost touching the screen), made the text below to become faint. Not that much (with the sun is far worse) but it got washed out nevertheless.

Maybe you don´t know this, but led light is very poor in the chromatic frecuency output: that is, it is not a "rich" light.

I therefore say that this light issue is more general than "the sun source".

Bottom line, Sony says that their readers are able to be used even in DIRECT SUNLIGHT (they state so in their own readers publicity). They do not have a quality assurance on their screens. They act smuggly on the recall ... they try to minimize recalls.

This last thing about recalls: If you live in USA, or an "official sales region" it is (finally after months -or YEARS- of denying the washed screen problem) finally straightforward to get your faulty SONY reader exchanged.

But if you are travelling or live overseas like me, in South america, even if there are several official Sony representatives, and in other niches, like tv cameras (broadcast and profesional) they do honor their warranties anywhere in the world, you will not be lucky with the SONY reader.

So, I must stress the fact that MAYBE it is ok for sony to have slipped TONS (not one or two, as some of you try to minimize the impact of this situation) faulty screens, probably in search of a better profit, outsourcing the screen fabrication to third parties, as most corporations, in the end, got their first goal in making MORE money each day...

But then, when they deny the problem, and negate solutions ... they are acting smuggly and dishonestly.

I feel robbed. Period. I paid good money (more than 200 bucks) for this piece of semi-useless reader (down here we are over the atlantic coast, and there are lots of beaches, and we usually prefer to be outdoor), and basically it does not deliver what I was promised, and the seller made me loose time (hours) trying to CONVINCE THEM that there is a problem.

The only solution they gave me whas 100% unacceptable. "send the unit on your cost, to USA, to this address, and track it, to see if it reaches us or get lost ... it must arrive before the 3 months warranty period expires, and no, we don´t pre-register the warranty case: we will acknowledge it only when and IF it reaches our recall center" or something like that, which frankly made me think that I could loose both my reader and the shipping price (almost half of what the reader costs, if I used a "good" service, like fedex or ups).

So I chose the safest of the alternatives: keep it ... and obviously never again buy a Sony reader, while also make my situation known to other people that would like to buy a reader.... to give them a very real fact about Sony readers and their service.

09-17-2010, 09:09 AM	#144
sigmax Connoisseur Posts: 53 Karma: 92 Join Date: Apr 2008 Location: Uruguay Device: SONY PRS-300	I say it again: I tested my PRS-300 with a LED light, 230 lumenes (says the seller, but I suspect less than that) and when I turned the page on the Sony reader, the text below the light cone (I placed the led source almost touching the screen), made the text below to become faint. Not that much (with the sun is far worse) but it got washed out nevertheless. Maybe you don´t know this, but led light is very poor in the chromatic frecuency output: that is, it is not a "rich" light. I therefore say that this light issue is more general than "the sun source". Bottom line, Sony says that their readers are able to be used even in DIRECT SUNLIGHT (they state so in their own readers publicity). They do not have a quality assurance on their screens. They act smuggly on the recall ... they try to minimize recalls. This last thing about recalls: If you live in USA, or an "official sales region" it is (finally after months -or YEARS- of denying the washed screen problem) finally straightforward to get your faulty SONY reader exchanged. But if you are travelling or live overseas like me, in South america, even if there are several official Sony representatives, and in other niches, like tv cameras (broadcast and profesional) they do honor their warranties anywhere in the world, you will not be lucky with the SONY reader. So, I must stress the fact that MAYBE it is ok for sony to have slipped TONS (not one or two, as some of you try to minimize the impact of this situation) faulty screens, probably in search of a better profit, outsourcing the screen fabrication to third parties, as most corporations, in the end, got their first goal in making MORE money each day... But then, when they deny the problem, and negate solutions ... they are acting smuggly and dishonestly. I feel robbed. Period. I paid good money (more than 200 bucks) for this piece of semi-useless reader (down here we are over the atlantic coast, and there are lots of beaches, and we usually prefer to be outdoor), and basically it does not deliver what I was promised, and the seller made me loose time (hours) trying to CONVINCE THEM that there is a problem. The only solution they gave me whas 100% unacceptable. "send the unit on your cost, to USA, to this address, and track it, to see if it reaches us or get lost ... it must arrive before the 3 months warranty period expires, and no, we don´t pre-register the warranty case: we will acknowledge it only when and IF it reaches our recall center" or something like that, which frankly made me think that I could loose both my reader and the shipping price (almost half of what the reader costs, if I used a "good" service, like fedex or ups). So I chose the safest of the alternatives: keep it ... and obviously never again buy a Sony reader, while also make my situation known to other people that would like to buy a reader.... to give them a very real fact about Sony readers and their service.