MobileRead Forums - View Single Post - PRS-600 Never will buy another sony product !

woodfairie · 09-17-2010, 07:23 AM

Ok , after spending numerous convo's with both future shop and sony , future shop tells me that sony is the one who didn't place the serial on the back of the unit , sony just has a standard reply that the unit has been tampered with ( because there is no serial number on it ) apparently future shop is going to launch an " investigation " into why this one unit didn't have a serial number as i certainly did not tamper with it in any way , it did come in it's box , as this was my 1st sony reader , i have no idea how i was supposed to know what documentation came with it , i am not psychic !! It did have the booklet telling how to use the sony reader that i do remember , future shop has replaced the unit with a new one albeit reluctantly and next time i will definitely be checking any new units to make sure they have a serial number and and/or keeping my box , however with the amount of products we buy , I have no idea how to keep all these boxes ? I am still very irked with sony if it wasn't for future shop i would still be out a reader and i still am not 100 % certain whose fault it was ?

I did get future shop to send it in , apparently the top manager approved that , it got to sony who promptly told me that it would be 300 something dollars to replace the main power board i think it was , because there was no serial on it , i had allready had this conversation with sony and that is why i went back to future shop , they tried looking up the unit and couldn't find anything on it ( which i am now kinda thinking odd myself , as i also thought they would be able to do that , i also would have thought that inside the case would be something sony could use to identify it ? apparently not , sony would not budge or help me in the slightest !! )

Jaxx6166 I am not a troll , i don't know what your problem is , do you represent sony or something ? ..... I was just a very upset customer and posted this in the what to buy thread also , so buyers could be warned about the amount of customer serviced they could expect from these two companies , unless you are prepared to fight for your rights , I would have been out a reader , so thanks for your input too , you have been so very helpful !!

09-17-2010, 07:23 AM	#15
woodfairie Junior Member Posts: 9 Karma: 10 Join Date: Jan 2010 Device: prs - 600	Ok , after spending numerous convo's with both future shop and sony , future shop tells me that sony is the one who didn't place the serial on the back of the unit , sony just has a standard reply that the unit has been tampered with ( because there is no serial number on it ) apparently future shop is going to launch an " investigation " into why this one unit didn't have a serial number as i certainly did not tamper with it in any way , it did come in it's box , as this was my 1st sony reader , i have no idea how i was supposed to know what documentation came with it , i am not psychic !! It did have the booklet telling how to use the sony reader that i do remember , future shop has replaced the unit with a new one albeit reluctantly and next time i will definitely be checking any new units to make sure they have a serial number and and/or keeping my box , however with the amount of products we buy , I have no idea how to keep all these boxes ? I am still very irked with sony if it wasn't for future shop i would still be out a reader and i still am not 100 % certain whose fault it was ? I did get future shop to send it in , apparently the top manager approved that , it got to sony who promptly told me that it would be 300 something dollars to replace the main power board i think it was , because there was no serial on it , i had allready had this conversation with sony and that is why i went back to future shop , they tried looking up the unit and couldn't find anything on it ( which i am now kinda thinking odd myself , as i also thought they would be able to do that , i also would have thought that inside the case would be something sony could use to identify it ? apparently not , sony would not budge or help me in the slightest !! ) Jaxx6166 I am not a troll , i don't know what your problem is , do you represent sony or something ? ..... I was just a very upset customer and posted this in the what to buy thread also , so buyers could be warned about the amount of customer serviced they could expect from these two companies , unless you are prepared to fight for your rights , I would have been out a reader , so thanks for your input too , you have been so very helpful !!