Quote:
Originally Posted by clintbradford
>> ... I am fed up. I do not expect this of something I have bought at the end of June ...
Maybe it is my advanced age, but I would most certainly not be this irritated at this point in time.
Now, then, if I had a valid warranty on such a device, and followed all the publicly-published procedures for submitting it for a warranty replacement, and THEN the company unreasonably balked or refused me, THAT is when I would come to a messagegroup like this and share my woes.
Hey - I "want it NOW!" as much as about anyone. But the Kobo is NOT suffering from an industry-unusual failure rate. MANY of the "failures" are from us using non-Kobo-software to place files on our Kobos ...
Just my opinion, of course.
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That may be the case in your part of the globe, but since the launch in Australia the Kobo's have had a few faults. On the site where I bought my Kobo they're asking anyone who had bought a white Kobo between June and July (me) to get a new USB cable as the ones they supplied were faulty. So whilst I see where you're coming from, I wouldn't assume that it's because of the software I'm using.
In the end, I took it back to the book store I bought it from, who replaced it on the spot as they have had a few troubles (as above) and I have a brand new unit that's not causing me any troubles at all.
