Quote:
Originally Posted by ficbot
I really think that in the coming 'ebook revolution' as we start hitting the tipping point here, authors will no longer be able to ignore these issues if they want to be successful. I mean, think about it from a business standpoint. Can you think of any other business where they would receive a letter that basically says 'here is my money in exchange for your product, do you want it?' and the letter will be dismissed or ignored?
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Ha. I get that kind of customer service all the time, more's the pity.
I think it's important to note that if a book's rights belong to a publisher, coming to us with issues is like going to the person who provides the Thingboppy Cog in the SuperWhooper Machine, instead of going to the SuperWhooper people. We're responsible for the quality of the Thingboppy Cog, but are otherwise not so much in the picture.
Under far too many circumstances, all we can do is squirm with embarrassment and send an apologetic note. And because we're not staffed businesses, if a query comes in on a day when we're in the hospital, a day when we're out of town, a day when we're crying over personal sorrows, then no...there's no one else to pick up the load, and it's entirely possible that the matter will be lost in the shuffle.
Anyway, one of the nice things about Backlist Ebooks is that while we might not be able to fix everything, we can at least provide some better answers.