Remember that with consumer grievances you can always contact the Trading Standards Institute:
http://www.tradingstandards.gov.uk/
if you live in the UK.
If you place an order in the UK and the vendor is in another European Country, they do not support you
as such. However the good news is that support is here provided by the UK European consumer Centre:
http://www.ukecc.net/ with whom the first department has a good link.
If correspondence is commenced with the UK dept and they go on to refer to the second, your files are passed on by them.
I look after my Bookeen well but nonetheless it has had some knocks and been unscathed. It would take quite a knock to cause the breakage you describe.
One of these two centres would surely describe to you over the phone what protection and rights you have here.
Remember that the term of the warranty do not affect your rights in Common Law