Quote:
Originally Posted by eGeezer
LOL.
Well, whether it is Robertb, or an Astak impersonator, the result is the same: we now appear to have confirmation that Astak (not Jenifer) lied to us because they didn't have the integrity to just say, "Robert is no longer with the company due to <state any vaguely relevant truth here>" -- something we all would have accepted and moved past.
Unless, of course, we are dealing with the sicko 3rd option.
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Astak don't lack the integrity to come forward and tell the truth, they lack the ability to COMMUNICATE with people. I still have not received a response to my support issue I emailed twice about a few weeks ago, nor did Jenifer respond here to it (multiple posts BTW). Early on prior and just after buying my Pocket Pro did Astak get back to me on anything? No. Did Robert? Yes he did. Robert had the right idea, communicate with people. He admitted that Astak could not fight the fight on price, service was the way to go. He was caught between a rock and a hard place, he knew as well as anybody that communication and service is what is needed, and I got the impression that Astak didn't feel that way, and if Robert happened to have passed on factually incorrect information regarding the company and product development/releases....well then I believe it was because he was fed incorrect information.
Am I bitter? Hmmm a little. I did take a chance buying from a smaller less established ereader company, I can highly understand and remain patient on sales/support from smaller companies, but to have no response to multiple requests......I don't know what else to say. How much pushing a shoving should one customer have to do???
Am I happy with the product? Yes. Did I recommend Astak and their products? Yes. Will I continue to recommend? No. Will I buy from them again? No. This forum had died since Robert left/departed/shown-the-door.
So no we don't have a sicko person, we have a company who was once openly represented by a person who had the right idea, of which the company is now 'faceless' and ignorant of, and refusing/unable to communicate with customers - the people buying and freely publicising their products. Want an example? Why has all the ereader info been taken down from Astak.com? Ok, website redevelopment, but in this day and age a website can be redeveloped on a test system then in a matter of minutes moved over to the live system, minimal downtime. But what do we have now? Nothing until the new website comes, no banner or flashy page saying "Hey we're revamping our site, come back in a week when it is all up, put in your email address and we'll email you when!!!! Until then go here for info". The new line of 6" came out not long ago, I only knew about from visiting here. I've got a login on astak.com and ezread.com, did they send me a promotional email letting me know? No. No communication. Amazon sent me an email about the new Kindle, Barnes and Noble notify me about the Nook, Kobo are sending me regular emails on new products etc.
Word of free advice Astak, COMMUNICATE. How can a customer know about new products/offers if you don't tell them? I've been signed up with the ebook store and received no emails of new authors etc. Do you expect us to keep stopping by on a regular occasion to see what's new? Is that the same philosophy with the product support? Expect the customer to continually seek a response??
Sorry for the long post, but they are my thoughts and it is what I feel.