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Old 09-15-2010, 07:00 PM   #59
runtmms
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Posts: 70
Karma: 509194
Join Date: Jul 2010
Device: Kindle 3 WiFi, Kindle Fire HD 8.9, Google Nexus 4
Follow-Up - GRRR...

I also cross posted at kindleboards - I'm not sure of the etiquette but no one yelled at me the last time I posted both places.

I received my replacement. Overall it seems a little snappier but it still gets sluggish in the sun. I have the two kindles side by side, and the slow page turns come on at the same time leading me to believe the problem is either exposure to heat or light and it hasn't been over 80 degrees F outside.

I wrote to customer service and I got an email with the standard 'call us' message. I reluctantly called.

The CS rep was very friendly, but apparently thought I was crazy. He claimed he had never heard of the problem - even though I assured him that I know multiple people had reported before me. He went as far as to say there was no way sunlight could make the page turns slow down. When I suggested heat could be the problem he acknowledged that was a possibility. Then he told me he would search open tickets to see if a fix was already in the works and he told me there were no tickets that had anything to do with slow page turns in the sun - so he started one for me. I think it is time for everyone with slow page turns in the sun to call CS!

It is all very discouraging. I think it would be easier if I didn't like my K3 so much. Supposedly it's in the hands of the developers now and I should hear back soon.

-M
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