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Broken Screen!
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09-15-2010, 12:49 AM
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SameerH
Product Manager
Posts: 487
Karma: 590887
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
That's the process yes, however a month is much much too long. The whole process shouldn't take more than two weeks. Please email me your ticket or CEL# (shasan at kobobooks dot com) I will clear it up.
SameerH
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