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You have a 1 year manufacturer warranty and it's with Sony. However, whoever sold you the device should be sending it into a Sony designated repair centre with no charge on Sony behalf. If the problem is not fix, they should replace the unit for you. It's in your Sony warranty agreement when you purchase your reader.
The reason why the Futureshop guys are giving you the hassles is because you didn't buy their extended warranty so they give you the snobby face approach.
If you need guidance, call the Futureshop customer service line and they will tell you the exact same thing I just told you without prejudice.
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