Thread: PRS-600 Screen Washed Out
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Old 09-14-2010, 09:47 PM   #142
JSWolf
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Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
Quote:
Originally Posted by sigmax View Post
IT IS NOT A HEAT PROBLEM NOR A SUNLIGHT SPECTRUM PROBLEM: I grabbed my 2 AA Led lantern (cree led) and placed it right over my Sony PRS300 reader, almost touching the screen, changed page, and voila, the letters inside the light circle got washed.

Wrapping it up, it is worse yet: it is a general INCAPABLE TO COPE WITH STRONG LIGHT problem, which in my view, sucks even WORSE!!

I think that SONY is NOT being reasonable. They state from one side that they will hold as the "quality reader" not looking the lower end of pricing, but they build faulty, crappy ebook readers ... and I think this should be posted STICKY, in a prominent place of mobileread website.

I also think that SONY should start a real nice callback for their faulty readers, anywhere in the world where there is a Sony dealer, even if it wasnīt bought in there, they should accept a faulty reader and exchange it for a new one.

Lesser known brands acted just as I say (or even better)...

I am quite pissed off at SONY. I paid more than 200 U$S for my prs300 just to be able to read on the beach, on my vacations, as they said in their website "suitable to read under direct sunlight" ... I never could do so. This is a direct lie, and also even sounds like a criminal behaviour, to sell faulty products by just promoting the very thing it cannot do.

I tried to talk with SONY support. They said to me that they where UNAWARE of the light problem (which is a LIE), and they also did not offer any way of exchanging the reader on the country I was IN (even if it was within warranty). Needless to say that they had a local SONY service representative... only that the "readers are not covered by them".

AGAIN I WANT TO STRESS that this fault is at their quality line, not something that "broke during the readerīs USE ... the fault has been even traced to certain factory (outsourced to LG if I recall correctly) of e-ink screens. So then again this add lots of points for the suck factor.

Bottom line: Sony readers SUCKS, the cost top money and they are a gamble, as you donīt know if you will get a faulty one or not and it is not an "isolated case" ...
Do not blame Sony. Some defective screens were made and these defective eink screens affect other brands besides Sony. It is not Sony's fault. What you need to do is get your 300 exchanged for one that works in direct sunlight. I've seen the problem and it is a problem. The only way for Sony to know of the problem before these units ship is to take each one outside in direct sunlight and try them. That's not feasible given that the screens are supposed to work.
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