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slapo · 09-14-2010, 04:29 AM

Hi everyone,

I know this is might be the wrong forum for this, but I wasn't sure which of the other forums would be better for this.

Here's my problem:
I have purchased the 6" Kindle Wi-Fi in August together with an EU charging adapter to get a discount. The charger arrived at the beginning of August just fine. The Kindle arrived to my country of residence, Slovakia, sometime at the beginning of September. The printed invoice for the Kindle didn't include the discount (even though I was charged less, meaning the discount had been applied), which means that I won't most likely be able to get the device through the customs office, because what I was charged and what I was supposed to be charged according to the printed invoice doesn't match.
The 'invoice' available online is useless, as it doesn't contain all the details the printed one does, most of all it is missing sender address details.

Is it really such an issue for Amazon to issue a fixed invoice and either send it to me by mail or at least send me an electronic copy of it in PDF or another format which I can show to the customs office?
I have written to Amazon support about it and was told twice, that they cannot help me. I understand that perhaps the customer support service cannot issue a fixed invoice for me, but surely someone in Amazon can?

Has anyone else encountered such an issue? If yes, how did you manage to solve it? If I would have to send the Kindle back, what about the charger, which was bought together with it to get the discount, which was applied on the Kindle and not the charger itself?

Here's a link to the Kindle I have ordered.
http://www.amazon.com/gp/product/B00...cm_cd_asin_lnk

I have also posted this here: http://www.amazon.com/tag/kindle%20c...ype=tagsDetail , but I thought I might have better luck here.

I would really like to avoid having to call them mostly because the fee for the call could be close to the price of shipping in case I would have to return the charger too (which seems to be likely at the moment).

Thanks for any tips.

09-14-2010, 04:29 AM	#1
slapo Junior Member Posts: 8 Karma: 10 Join Date: Jul 2010 Device: none	Amazon unable to send a fixed invoice Hi everyone, I know this is might be the wrong forum for this, but I wasn't sure which of the other forums would be better for this. Here's my problem: I have purchased the 6" Kindle Wi-Fi in August together with an EU charging adapter to get a discount. The charger arrived at the beginning of August just fine. The Kindle arrived to my country of residence, Slovakia, sometime at the beginning of September. The printed invoice for the Kindle didn't include the discount (even though I was charged less, meaning the discount had been applied), which means that I won't most likely be able to get the device through the customs office, because what I was charged and what I was supposed to be charged according to the printed invoice doesn't match. The 'invoice' available online is useless, as it doesn't contain all the details the printed one does, most of all it is missing sender address details. Is it really such an issue for Amazon to issue a fixed invoice and either send it to me by mail or at least send me an electronic copy of it in PDF or another format which I can show to the customs office? I have written to Amazon support about it and was told twice, that they cannot help me. I understand that perhaps the customer support service cannot issue a fixed invoice for me, but surely someone in Amazon can? Has anyone else encountered such an issue? If yes, how did you manage to solve it? If I would have to send the Kindle back, what about the charger, which was bought together with it to get the discount, which was applied on the Kindle and not the charger itself? Here's a link to the Kindle I have ordered. http://www.amazon.com/gp/product/B00...cm_cd_asin_lnk I have also posted this here: http://www.amazon.com/tag/kindle%20c...ype=tagsDetail , but I thought I might have better luck here. I would really like to avoid having to call them mostly because the fee for the call could be close to the price of shipping in case I would have to return the charger too (which seems to be likely at the moment). Thanks for any tips.