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After owning my 505 approx 10 days the library would "quit responding" each time I connect the 505. Have a 500 model that works properly using same pc, USB port & library. My 505 is a joy to use but cannot communicate with the library. Tried soft reset, deauthorizing, uninstall & reinstall. Spent over 1 hour yesterday on phone with sony tech support. Following hard reset was able to sync 505 with library. However, once I removed 505 & closed library could not get library to function with reader again. Back on the phone today & after much repeating & repeating I said I should not have to do a hard reset every time I wanted to use the library. Tech said sounds like a defective unit & wanted to make a repair ticket. As this 505 was delivered 10/10/07 (purchased @ sonystyle.com) I explained I didn't feel I should have to wait for a repair. Was referred to sonystyle customer service to place an order for new blue 505, which is on back order. Had to give a credit card # to place the order & when it ships with free overnite air, my card will be charged. After the new 505 is delivered I was told to contact Sony for RMA, & I will receive an email with postpaid FedEx ship label to return defective unit to Sony, Laredo, Texas. At some point will be processed & my credit card will be credited. Good luck with your unit.
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