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Yeah, I thought the guy was making things up.
Or, to be generous, maybe we simply weren't really talking about the same thing. I tried very hard to be clear what we were talking about, but it's getting to be such a problem here in Australia that fewer and fewer of the support people you get to talk to have English as a native language. It's clear you're not being understood, and it's *so* frustrating! More than that, it means you can't be confident of anything you're told.
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