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I think the kindle is just the means and the books sold are the revenue maker. Like when you buy a printer, the printer is cheap but the ink replacements are the killer.
I am in Australia now and am also getting a replacement as from yesterday. It took three goes to get the postage refunded because the first CS person sent me a UPS label (which aint gonna work in Australia) the second sent me a postage label as though I had changed my mind; and finally the third CS person refunded postage to my credit card. The replacement shipped last night and maybe I might get it Friday. Amazon have the fair use policy and I have heard of broken screens being replaced before, providing they were in a cover. If you buy an Amazon cover then you would be pretty safe. All kindles are covered by the 12 month warranty thing.
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