Quote:
Originally Posted by BKeeper
I'm in the same situation.
I emailed them on Sunday, and I'm still awaiting their response. I supose it's normal, I'll give them 36h.
But you should get an answer in the next 15h hours.
I've also asked them to clear things up, given that by law the minimum legal warranty for consumer goods it's 2 years.  |
I was reading the FAQs on their website and found a second address -
shop@bookeen.com as opposed to
contact@bookeen.com. I forwarded my first email to the second address and asked which was correct and requested a read receipt. The read receipt came 12 minutes after I sent it but so far no actual response to the email itself.