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Old 10-29-2007, 09:29 PM   #17
BKeeper
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Posts: 186
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Join Date: Jul 2006
Device: Kindle PW
Quote:
Originally Posted by mrsp View Post
I emailed them at 7.46pm on Sunday night local time and its now Tuesday 10.46am local time and as yet there is no reply.

I am not prepared to be gouged on price because I want the product - that would be silly. Uness there is an explanation that makes the pricing policy fair, such as the VAT thing, then there is a massive arbitrage opportunityfor someone in the states to buy these things from bookeen and then sell them on ebay to people like me and I will just wait to get a fair price.

Of course a prompt response to my email enquiry would help a lot...

I'm in the same situation.
I emailed them on Sunday, and I'm still awaiting their response. I supose it's normal, I'll give them 36h.
But you should get an answer in the next 15h hours.

I've also asked them to clear things up, given that by law the minimum legal warranty for consumer goods it's 2 years.
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