Hello Jennifer and thanks for your helpful reply.
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Originally Posted by jenifer.ezread
Wow. This does sound like a bit of a battery nightmare. I really do hate to deprive you of your device, but this seems like something our tech can take care of so you won't have to be in battery limbo while you read.
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I have been in contact with Elliot - a very Asian-sounding man there who seems to work very hard at making understandable English (but only partially succeeds !).
He has suggested yet another f/w update as possibly being helpful, and failing that he has affirmed that TRI is capable and willing to do a 'cross ship' where I would cover the cost of the replacement temporarily and ship in my unit AFTER it's replacement arrives. (Hopefully there was no linguistic misunderstanding in any of that...)
Sadly:
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If you do choose to send it in and our tech doesn't have a 'magic restore' trick I'm unaware of, then I suggest maybe head to the library for a week or so.
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The above is simply NOT an option; I am a night-worker, sleep days - and to make matters more interesting the nearest town with a library here in rural Vermont takes a 25 minute drive to reach and that tiny library is only open for very limited days and hours with it's exceedingly tiny selection; the next larger option is a 1 1/2 hour drive just to reach at all - so is not really an option.
Companies which sell these devices NEED to make provisions for the FACT that in accepting non-paper reading into their lives, people will need to be able to DEPEND upon these devices completely.
UNTIL such time as they become soooo cheap that ANY person can easily afford to have 2 (or more) of these devices on hand all the time, the customer service NEEDS which go along with people having JUST one device will continue to be intense.
(I look forward to the day when these things are ubiquitous and low in cost.... like paper books have become !!!)
Best Wishes.
mark