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We've been round this loop before with eReaders from various companies on this forum, Merlin, which is why you're encountering a certain amount of sceptism. When photos have been posted of the issue they tend to show evidence of an impact site or flexing.
That's not to say that your device hasn't suffered a different problem, but if it was left on a table is it possible that someone else knocked it off, or put something on it accidentally?
Graham
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