MobileRead Forums - View Single Post - Booken (Cybook Gen3) do not complying with warranty

merlin · 09-11-2010, 12:50 AM

Hello EowynCarter

clearly no manufacturer will replace a broken screen substrate under warranty, if screen substrates break because of a physical impact.

BUT the screen was NOT broken by a physical impact, because was just on the table and with its hard cover protection. I demonstrated to them that there is no sign at all which indicate a physical impact, but still they refuse the reparation.

For the reparation, it is necessary to send in France, with also the additional cost of international mail, and thus it is more convenient to buy a new apparatus that repair, if the cost of screen should be charged. On the other hand, they know that make an international legal opposition (because technical assistance is made only at the company headquarter in France) is to complex and at the end more costly that buy a new one.

So the conclusion is simply. Advice all peoples that have in mind to buy an ebook reader from Booken Cybook (Gen, Opus, Orizon) that they have very fragile products which easy broken and that they refuse to guarantee warranty.

09-11-2010, 12:50 AM	#7
merlin Junior Member Posts: 7 Karma: 10 Join Date: Sep 2010 Device: Cybook Gen3	Hello EowynCarter clearly no manufacturer will replace a broken screen substrate under warranty, if screen substrates break because of a physical impact. BUT the screen was NOT broken by a physical impact, because was just on the table and with its hard cover protection. I demonstrated to them that there is no sign at all which indicate a physical impact, but still they refuse the reparation. For the reparation, it is necessary to send in France, with also the additional cost of international mail, and thus it is more convenient to buy a new apparatus that repair, if the cost of screen should be charged. On the other hand, they know that make an international legal opposition (because technical assistance is made only at the company headquarter in France) is to complex and at the end more costly that buy a new one. So the conclusion is simply. Advice all peoples that have in mind to buy an ebook reader from Booken Cybook (Gen, Opus, Orizon) that they have very fragile products which easy broken and that they refuse to guarantee warranty.