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>> ... As I said before, the intercom was broken and the guy did not follow the procedure written near the buzz to reach my friend ...
Man, UPS just cannot win. If the bang on the door and wake the infants up, they get yelled at. If they don't read some mysterious signage posted near a doorbell, they get yelled at ...
I have a better relationship with my carriers. If I am not going to be home, I will leave a note on the doorknob. It will be dated, have the tracking number on it, and a simple statement, "OK to leave package on the porch." And it is signed.
Depending upon the neighborhood, a common carrier driver may or may not respect that - I mean, if there's no way to "hide" from the street a "Signature Required" delivery, the common carrier might not leave it without actually making contact with a recipient.
Sorry you're having a problem. But I still see this NOT as a problem with UPS. Again, they'd MUCH rather get their packages into the hands of intended recipients than carry 'em back to the depot.
So, your recipient friend - He has had two notices placed on his door, with telephone numbers and instructions to follow. Although you may feel embarrassed that the package hasn't been delivered, it really is out of your hands, and the recipient has been told at least twice how to receive the package.
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