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Hello Merlin,
Not sure where you live, but I suggest you examine what your rights are under the Common Law of that land, which will over-ride any company warranty or guarantee. Here in the UK the retailer is responsible for things going wrong, if, of course the fault is due to a defect in manufacturing.
How long have you had it?
Are you aware of a jolt which would have caused the screen substrate to break?
Regards
John
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