MobileRead Forums - View Single Post - PRS-600 Distorted screen and reader not responding

Carlady · 09-09-2010, 11:42 PM

Hello, everyone (I'm new),

We have a PRS-600 (since December) and bought a Sony brand wall charger for it today, since it's too much trouble to keep the computer from hibernating when we try to charge it with USB. This evening, my daughter plugged the unit in to charge it from the wall. The instant it was plugged in, horizontal and vertical lines appeared across the "front" of the screen and the yellow light began flashing on the charge indicator. Now when you turn it on, you can't read the screen because the lines obscure the middle of the screen. No trauma. The lines are there whether the unit is on or off. We've tried resetting. I'm going to try to hard reset it tomorrow (it's late here).

I think the units have an electrical problem. Daughter has complained before that the unit just shuts off sometimes. And perhaps an errant charge could damage the screen's substrate? There was no trauma - it was lying on the countertop when plugged in.

My husband's getting on the phone with Sony tomorrow to discuss this. This will be our last Sony product if they don't offer a full replacement.

Yes, I think Sony's going downhill. My c. 1990 cassette tape Walkman still works fine!

09-09-2010, 11:42 PM	#31
Carlady Junior Member Posts: 1 Karma: 10 Join Date: Sep 2010 Device: Sony e-Reader PRS-600	Reporting similar problem - definitely not physical damage Hello, everyone (I'm new), We have a PRS-600 (since December) and bought a Sony brand wall charger for it today, since it's too much trouble to keep the computer from hibernating when we try to charge it with USB. This evening, my daughter plugged the unit in to charge it from the wall. The instant it was plugged in, horizontal and vertical lines appeared across the "front" of the screen and the yellow light began flashing on the charge indicator. Now when you turn it on, you can't read the screen because the lines obscure the middle of the screen. No trauma. The lines are there whether the unit is on or off. We've tried resetting. I'm going to try to hard reset it tomorrow (it's late here). I think the units have an electrical problem. Daughter has complained before that the unit just shuts off sometimes. And perhaps an errant charge could damage the screen's substrate? There was no trauma - it was lying on the countertop when plugged in. My husband's getting on the phone with Sony tomorrow to discuss this. This will be our last Sony product if they don't offer a full replacement. Yes, I think Sony's going downhill. My c. 1990 cassette tape Walkman still works fine!