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Just to let you know that after trying numerous resets and firmware updates to no avail, and after a very helpful chat with Pete via the live help on the website, the Libre is now going back to Aluratek to be repaired/replaced under the warranty. Apparently she had responded to her ticket incorrectly; so they didn't receive her reply that resets weren't working, which is why she hadn't heard from them. I feel guilty for calling their support useless now, and I take it back!
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