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central11 · 09-09-2010, 04:59 AM

Below is the review I sent to Amazon. I underlined the part that is different from my first post in here.

An UPS nightmare: how Amazon and UPS can make your life suck, September 9, 2010
By Rogério De Souza Farias "rogerfarias" (Brazil) - See all my reviews
(REAL NAME)
Amazon Verified Purchase(What's this?)
This review is from: Kindle Lighted Leather Cover, Black (Kindle 3G Wireless Reading Device, Free 3G + Wi-Fi, 6" Display Kindle) (Accessory)
Well, the story is long but I will not dwell into the details. Let's just say I bought my Kindle and its cover in the beginning of August. I live in Mali (Africa) and I paid the most expensive shipping method Amazon had to deliver both products to a friend's house in Quebec, Canada.

My friend's intercom does not work and despite posting on the intercom that information the UPS guy refused to follow his simple instructions to deliver it. After three attempts, UPS sent me an email stating that they would "CONTACT THE SENDER WITH DETAILS".

Amazon until now did not contact me or my friend, neither UPS did.

Then UPS said that "THE RECEIVER CANCELED THE ORDER AND REFUSED THIS DELIVERY". That is a terrible lie. Until now neither me or my friend cancelled or refused anything. We were just waiting for instructions to pick up the order in an UPS store or be contacted by UPS.

In several emails Amazon just gave a partial refund for my shipment and also gave me a phone number to call UPS. Well, it is not my job call them as Amazon is the sender and it was their decision to use UPS to Canada. Nonetheless, I called UPS customer service and talked to them for about ten minutes to discover that Amazon gave me the wrong phone number (I needed a Canadian UPS customer services'number).

Meanwhile, Amazon sent me an email stating that my box will go back to their headquarters and that I will receive a refund.

That is not what I wanted and the only thing I can say to you is: if you live abroad and need Amazon to deliver something to you really fast paying the most expensive shipping method, give up. Just enter on a reliable store and buy it.

Another tip: just buy an Ipad or a Nook. At least you don't waste your time arguing with powerless Amazon employees that have no capacity to deal with their own mistakes.

Now that I am on a vacation, and probably will not have my Kindle to read, my hobby will be tell my case in all blogs, websites and forums that you can imagine.

09-09-2010, 04:59 AM	#13
central11 Member Posts: 22 Karma: 10 Join Date: Aug 2010 Device: None	Below is the review I sent to Amazon. I underlined the part that is different from my first post in here. An UPS nightmare: how Amazon and UPS can make your life suck, September 9, 2010 By Rogério De Souza Farias "rogerfarias" (Brazil) - See all my reviews (REAL NAME) Amazon Verified Purchase(What's this?) This review is from: Kindle Lighted Leather Cover, Black (Kindle 3G Wireless Reading Device, Free 3G + Wi-Fi, 6" Display Kindle) (Accessory) Well, the story is long but I will not dwell into the details. Let's just say I bought my Kindle and its cover in the beginning of August. I live in Mali (Africa) and I paid the most expensive shipping method Amazon had to deliver both products to a friend's house in Quebec, Canada. My friend's intercom does not work and despite posting on the intercom that information the UPS guy refused to follow his simple instructions to deliver it. After three attempts, UPS sent me an email stating that they would "CONTACT THE SENDER WITH DETAILS". Amazon until now did not contact me or my friend, neither UPS did. Then UPS said that "THE RECEIVER CANCELED THE ORDER AND REFUSED THIS DELIVERY". That is a terrible lie. Until now neither me or my friend cancelled or refused anything. We were just waiting for instructions to pick up the order in an UPS store or be contacted by UPS. In several emails Amazon just gave a partial refund for my shipment and also gave me a phone number to call UPS. Well, it is not my job call them as Amazon is the sender and it was their decision to use UPS to Canada. Nonetheless, I called UPS customer service and talked to them for about ten minutes to discover that Amazon gave me the wrong phone number (I needed a Canadian UPS customer services'number). Meanwhile, Amazon sent me an email stating that my box will go back to their headquarters and that I will receive a refund. That is not what I wanted and the only thing I can say to you is: if you live abroad and need Amazon to deliver something to you really fast paying the most expensive shipping method, give up. Just enter on a reliable store and buy it. Another tip: just buy an Ipad or a Nook. At least you don't waste your time arguing with powerless Amazon employees that have no capacity to deal with their own mistakes. Now that I am on a vacation, and probably will not have my Kindle to read, my hobby will be tell my case in all blogs, websites and forums that you can imagine.