Well, the story is long but I will not dwell into the details. Let's just say I bought my Kindle and its cover in the beginning of August. I live in Mali (Africa) and I paid the most expensive shipping method Amazon had to deliver both products to a friend's house in Quebec, Canada.
My friend's intercom does not work and despite posting on the intercom that information the UPS guy refused to follow his simple instructions to deliver it. After three attempts, UPS sent me an email stating that they would "CONTACT THE SENDER WITH DETAILS".
Amazon until now did not contact me or my friend, neither UPS did. Now UPS said that "THE RECEIVER CANCELED THE ORDER AND REFUSED THIS DELIVERY". That is a terrible lie. Until now neither me or my friend cancelled or refused anything. We were just waiting for instructions to pick up the order in an UPS store.
What should I do? I tried to contact the UPS store in Quebec but the only phone number I have is a US customer service that is impossible to actually talk to someone.
