Quote:
Originally Posted by Lady Fitzgerald
It astounds me how business still use gross sales figures to indicate activity when, as you pointed out so well, those are deceptive. When I worked in a convenience store, management would judge how busy a shift was by the gross sales made during the shift. Duties varied from shift to shift. The morning and afternoon shifts primarily worked registers. The night shift had less register business and concentrated on cleaning, stocking, and anything the first two shifts didn't get done (which was frequently a lot). The third shifter could have very few customers in a night and still be busier than a one armed paper habger in a stiff breeze.
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That is a good observation as to why a business can fail when "management" doesn't fully understand their own business. I spent years working in government and I would try to point out that measuring the wrong thing would lead to the wrong results. Measuring the number of calls a person handled says nothing about the accuracy of the information provided. In the situation you site, if the number of employees is reduced on the third shift to the point where those other tasks can't be completed, it begins to impact sales on the other shifts as items are not in stock for easy sale or the store becomes unappealing due to routine maintenance not being done. Good point Lady F.