Quote:
Originally Posted by shanghaichica
This would be a big problem for me, not just the cost of sending it back but the hassle of waiting for it to go back to the US and then for another unit to be sent out. This is one of the reasons why I didnt buy a kindle when they were only sold by amazon.com
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My understanding is that you send back your broken Kindle after the replacement arrives at your house and that they send the replacement using the fastest shipping method possible.
I had not thought about the customs issue. I would call Amazon CS and ask them how they handle the customs issue. It might be that they include a note saying that this Kindle is a replacement for a broken Kindle and is not charged the customs tax.
You are right though, my initial response is to call CS and have them send you a new one. I guess I can amend that to Call CS and if you are out of the country ask them about how they handle the customs issue.