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bob coxner · 09-06-2010, 05:18 PM

Some people seem to be casual about the current problems and their advice is simply to call CS to get a replacement.

That works well in the US, but what about international buyers? Some countries, such as Brazil, charge 100% custom duties on electronic items. That $189 3G-WiFi turns out to be $398. Now, if you need to replace it...does Amazon pay return shipping on international orders? Customs is going to hit you again for $189 on the *replacement* unit! Does Amazon pick up the tab for the 2nd customs charge (100% unlikely) or deal with your customs department to avoid the charge?

In many countries, an international buyer has to be nervous about any reported problems.

09-06-2010, 05:18 PM	#128
bob coxner Member Posts: 10 Karma: 10 Join Date: Aug 2010 Device: none	Some people seem to be casual about the current problems and their advice is simply to call CS to get a replacement. That works well in the US, but what about international buyers? Some countries, such as Brazil, charge 100% custom duties on electronic items. That $189 3G-WiFi turns out to be $398. Now, if you need to replace it...does Amazon pay return shipping on international orders? Customs is going to hit you again for $189 on the replacement unit! Does Amazon pick up the tab for the 2nd customs charge (100% unlikely) or deal with your customs department to avoid the charge? In many countries, an international buyer has to be nervous about any reported problems.