Quote:
Originally Posted by Got2LoveGadgets
Both my faulty units have been the wifi version. I'm surprised how lightly Amazon are getting off with this fault especially when you think how popular the device is. If this fault was in say the new Ipad there would be total uproar
|
I agree with you about the iPad thing, but also the customer service from Amazon is way better than that from Apple. Amazon shows that it respects it's customers, whereas Apple shows that they just want money. For example, many times when an iPod gets a bad bug, we hear no comment from Apple for months. They won't even recognize the problem. (The antenna issue with the iPhone 4 was different because it was so highly publicized by their competitors, that they were forced to make a statement). Amazon, on the other hand, is very willing to admit when there is a problem, and they are always on the customers' side, and they try to release bug fixes asap. Whereas we see that amazon is exchanging these units without causing trouble, Apple is always ready to lay the blame on the customer whenever possible. At least that's my experience of them. Amazon's great customer service policies are one of the reasons why I chose the Kindle over any other brand ereader.
When a company respects their customers, the customers respect them back.