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Old 09-05-2010, 11:30 AM   #37
Graham
Wizard
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Posts: 2,742
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Join Date: Feb 2008
Location: North Yorkshire, UK
Device: Kobo H20, Pixel 2, Samsung Chromebook Plus
Quote:
Originally Posted by porkupan View Post
If at every press-conference the reporters and bloggers were throwing this at them: "Why aren't EPUB right-justified? What are you going to do about it?". Then they might have done something about it. I suspect to 98% of their customers this is a non-issue.
And yet, if it was fixed for the 2% to whom it is an issue a much larger percentage would probably say "Oh, this is good, thanks". And be another little bit more likely to buy from Sony in the future.

And the same would apply to every other little niggle that perhaps only affects a small percentage of the customers, such as the ePub/PDF issue.

It all adds up. Releasing firmware updates isn't just about satisfying the vocal minority.

Graham
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