Quote:
Originally Posted by sigmax
Wrapping it up, it is worse yet: it is a general INCAPABLE TO COPE WITH STRONG LIGHT problem, which in my view, sucks even WORSE!!
|
Strong light???? I don't think so, maybe a specific frequency. You'd have to do some other experiments. Reading under a 150 incandescent or a 300 watt halogen.
Quote:
Originally Posted by sigmax
I think that SONY is NOT being reasonable. They state from one side that they will hold as the "quality reader" not looking the lower end of pricing, but they build faulty, crappy ebook readers ... and I think this should be posted STICKY, in a prominent place of mobileread website.
|
I've purchased 2 PRS-300s and 1 PRS-505 and non of them have this error. I'm betting having a light problem is the exception not the rule.
Quote:
Originally Posted by sigmax
I also think that SONY should start a real nice callback for their faulty readers, anywhere in the world where there is a Sony dealer, even if it wasnīt bought in there, they should accept a faulty reader and exchange it for a new one.
|
It does seem by now they would have a good idea of what batch of screens caused this problem and a proactive recall might have been positive. On the other hand since they didn't do this it may be that only a small percentage of users even notice this problem.
Quote:
Originally Posted by sigmax
Lesser known brands acted just as I say (or even better)...
|
True, this is not a problem exclusive to Sony other devices that used this screen had this problem too.
Quote:
Originally Posted by sigmax
I am quite pissed off at SONY. I paid more than 200 U$S for my prs300 just to be able to read on the beach, on my vacations, as they said in their website "suitable to read under direct sunlight" ... I never could do so. This is a direct lie, and also even sounds like a criminal behaviour, to sell faulty products by just promoting the very thing it cannot do.
|
You have a right to be upset, it seems it is time to return the unit.
Quote:
Originally Posted by sigmax
I tried to talk with SONY support. They said to me that they where UNAWARE of the light problem (which is a LIE), and they also did not offer any way of exchanging the reader on the country I was IN (even if it was within warranty). Needless to say that they had a local SONY service representative... only that the "readers are not covered by them".
|
Maybe someone here can help you with the consumer protection laws in Uruguay. In the mean time I would escalate my complaint to a supervisor and point to various posts here where Sony has replaced the unit.
Quote:
Originally Posted by sigmax
AGAIN I WANT TO STRESS that this fault is at their quality line, not something that "broke during the readerīs USE ... the fault has been even traced to certain factory (outsourced to LG if I recall correctly) of e-ink screens. So then again this add lots of points for the suck factor.
|
True again, this is not a fault of the consumer.
Quote:
Originally Posted by sigmax
Bottom line: Sony readers SUCKS, the cost top money and they are a gamble, as you donīt know if you will get a faulty one or not and it is not an "isolated case" ...
|
I have yet to hear anyone in the EU, Canada or the U.S. being refused a new unit due to this defect. I'm not sure what options you have in Uruguay but I would push the issue further up Sony's chain of command.
I wish you luck.