[QUOTE=dogmom;1090100]
Quote:
Originally Posted by link2tdss
bought a book, no download link, waited for it to become available in the bookshelf, still doesn't work, filled out a ticket and it's not been viewed either. I was just wondering if anyone here knows how to complain about it and to whome?[/QUOTE
I have the same situation. No download link. Nothing in the bookshelf (though it does show that I have reward points from a purchase). No response to emails. Can't view your order history on their website. No phone number for these people. Major irritation I just don't need.
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Sorry for the frustration. This is Tamara from Diesel eBooks and let me see if I can help. All customer support tickets are checked 2-4 times daily. Was a ticket number generated? There is a 2 step process to submit. The ebook download links should arrive via email in less than 5 minutes after the order is placed. I have noticed some issues recently with sbcglobal addresses. The order history is visible by viewing the bookshelf, but it takes 24 hours for the new order to show on the bookshelf. Thanks