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tamtam5 · 09-03-2010, 12:03 PM

Sorry for the frustration. This is Tamara from Diesel eBooks and let me see if I can help. All customer support tickets are checked 2-4 times daily. Was a ticket number generated? There is a 2 step process to submit. The ebook download links should arrive via email in less than 5 minutes after the order is placed. I have noticed some issues recently with sbcglobal addresses. The order history is visible by viewing the bookshelf, but it takes 24 hours for the new order to show on the bookshelf. Thanks

09-03-2010, 12:03 PM	#36
tamtam5 Junior Member Posts: 7 Karma: 10 Join Date: Sep 2010 Device: ADE	Sorry for the frustration. This is Tamara from Diesel eBooks and let me see if I can help. All customer support tickets are checked 2-4 times daily. Was a ticket number generated? There is a 2 step process to submit. The ebook download links should arrive via email in less than 5 minutes after the order is placed. I have noticed some issues recently with sbcglobal addresses. The order history is visible by viewing the bookshelf, but it takes 24 hours for the new order to show on the bookshelf. Thanks Last edited by tamtam5; 09-03-2010 at 12:19 PM.