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jlc · 10-23-2007, 02:55 PM

I'm at my wit's end with Sony and this reader. First, I had a mysterious screen problem (https://www.mobileread.com/forums/showthread.php?t=13957). Then somehow the charging light was broken during repairs (https://www.mobileread.com/forums/showthread.php?t=14763). Now that I finally got my reader back, I noticed that the silver panel on the left-side of the reader is bulging out and that my screen gets darker whenever I navigate within a menu page. Whoever repaired my reader clearly broke the tabs on the side panel, but I'm actually willing to let this slide given the trouble of sending it in. The latter problem is less forgivable because it seems to be more than a mechanical issue. At a glance, the reader seems fine when reading or viewing a page. However, the entire screen gets darker when I toggle up or down on the joystick while on the same menu page. In the latest round of repairs, Sony claims they replaced the motherboard and updated the firmware.

I haven't been able to use my reader for about a month now. On top of that, I'm getting tired of this back and forth with Sony repair. When I called their offices earlier today, the operator informed me that they are currently shut down due to the fires in San Diego. I don't mean to sound insensitive to their plight, but even Mother Nature seems be against me at this point. When they finally re-open, I plan on insisting for a replacement or at the very least repair for the damages they have incurred.

10-23-2007, 02:55 PM	#1
jlc Enthusiast Posts: 27 Karma: 10 Join Date: Jun 2007 Device: PRS-650	Sony repair saga continues ... I'm at my wit's end with Sony and this reader. First, I had a mysterious screen problem (https://www.mobileread.com/forums/showthread.php?t=13957). Then somehow the charging light was broken during repairs (https://www.mobileread.com/forums/showthread.php?t=14763). Now that I finally got my reader back, I noticed that the silver panel on the left-side of the reader is bulging out and that my screen gets darker whenever I navigate within a menu page. Whoever repaired my reader clearly broke the tabs on the side panel, but I'm actually willing to let this slide given the trouble of sending it in. The latter problem is less forgivable because it seems to be more than a mechanical issue. At a glance, the reader seems fine when reading or viewing a page. However, the entire screen gets darker when I toggle up or down on the joystick while on the same menu page. In the latest round of repairs, Sony claims they replaced the motherboard and updated the firmware. I haven't been able to use my reader for about a month now. On top of that, I'm getting tired of this back and forth with Sony repair. When I called their offices earlier today, the operator informed me that they are currently shut down due to the fires in San Diego. I don't mean to sound insensitive to their plight, but even Mother Nature seems be against me at this point. When they finally re-open, I plan on insisting for a replacement or at the very least repair for the damages they have incurred.