I just received this email (23 October '07) from iRex:
Quote:
Dear Customer,
Your request for a battery replacement has been received. Please do note that it can take 3 to 4 weeks before we can handle your request. Due to the large demand of the new product, the shipment of the new battery to our service centers has been delayed. We will contact you as soon as possible on how to proceed.
We thank you for your understanding and patience.
Listed below are details of this Ticket. Please make sure the Ticket ID remains in the subject at all times.
Subject: Battery Replacement
Department: Technical Support
Status: Pending
Please do let us know if we can assist you any further in the meantime.
Thank you.
Kind regards
Technical Support Center
iRex Technologies
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3-4 weeks! That's outrageous! I have developed a "need" for this device, even though it still is not fully functional as it was initially marketed. The truth of the matter is that despite it's shortcomings I have come to depend upon it. I hope that they can do better than the 3-4 weeks. I am hoping that they would have service centers on different continents, i.e., distributers/service centers that could handle the work instead of it going all the way back to the Netherlands.
Crossing my fingers!
Good Luck To Us All!