Quote:
Originally Posted by las^se
Hello,
I've got the Kindle 3 WiFi yesterday from Amazon.com, but there seems to be something wrong. A horizontal line approx. in the middle of the screen is partly showing all the time. It changes based on what the screen shows.
When the kindle is turned off, I clearly see the line as a bit "lighter" than the rest of the screen.
I have tested the Amazons support method by holding the slide button for 15 seconds, but it didn't help.
Since I live in Norway, I'm not used to the american consumer rights. What do Amazon do with it, and do I need to pay any fees or shipping to ship it back? I don't want to wait forever to get a replacement, so do they ship a new one before the old one is received back in the US?
Hope someone has some advice to give.
brgds,
las^se - a fresh kindle owner  |
What a bummer! The good news is that when the kindle is repaired you won't have to pay VAT (moms) one more time, but the shipping costs are all yours (I'm not sure about return postage).
(That's the downside of importing things yourself).
Call them and get help troubleshooting first
Good luck !
Source:
http://www.amazon.com/gp/help/custom...deId=200144500
Instructions. Please contact Customer Service for specific instructions about how to obtain warranty service for your Device:
In the United States: 1-866-321-8851
Outside the United States: 1-206-266-0927
In general, you will need to deliver your Device, postage paid, in either its original packaging or in equally protective packaging to the address specified by Customer Service. Before you deliver your Device for warranty service, it is your responsibility to backup any data, software, or other materials you may have stored or preserved on your Device. It is possible that such data, software, or other materials will be lost or reformatted during service, and we will not be responsible for any such damage or loss.