Thread: Troubleshooting Got my first Kindle - Screen defect
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Old 09-01-2010, 06:26 AM   #1
las^se
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las^se began at the beginning.
 
Posts: 11
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Join Date: Sep 2010
Location: Norway
Device: Kindle 3 - WiFi
Got my first Kindle - Screen defect

Hello,

I've got the Kindle 3 WiFi yesterday from Amazon.com, but there seems to be something wrong. A horizontal line approx. in the middle of the screen is partly showing all the time. It changes based on what the screen shows.

When the kindle is turned off, I clearly see the line as a bit "lighter" than the rest of the screen.

I have tested the Amazons support method by holding the slide button for 15 seconds, but it didn't help.

Since I live in Norway, I'm not used to the american consumer rights. What do Amazon do with it, and do I need to pay any fees or shipping to ship it back? I don't want to wait forever to get a replacement, so do they ship a new one before the old one is received back in the US?

Hope someone has some advice to give.

brgds,
las^se - a fresh kindle owner
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