I always thought that one of the least user friendly features of SONY's Readers is the way it needs to be shut down. I mean - the PRS900 requires you to go to 'settings', then 'advanced settings' to find an option to fully shut it down... I think for the first three months I had it I did not even realize I was just putting it to sleep. And I am sure other users are in my same boat.
And to the OP... sure, well, your tech support was not very bright. But... really... I understand you did not want to do a hard reset... but you did not even try shutting the device down? Please tell me I mis-read.
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