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Originally Posted by SensualPoet
Glad it worked out for you.
It's sometimes lost in the fog of other issues here, but Kobo -- and its retail partners in Canada and NZ at least -- have been extremely helpful and easy to deal with. Launching a new product line is complex and, thankfully, Kobo's first reaction has been "let's fix this right away" including a straight-forward, no questions asked swap in store.
Kudos again to Kobo and its partners for a first-class act in customer experience. So many other industries make customers jump through hoops and still end up with meagre solutions.
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Borders here in Australia has been pretty pro-active as well. Online orders were pretty busy and there was a great deal of frustration for those waiting for their Kobo.