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Yeah, I'm due for a call-back tomorrow morning. The first Adobe one was closed because some tech was being lazy and thought they'd fix it with a generic "turn off your firewall" response. The second guy was nice enough to actually hear me out. Oh, and even though I'm not actually accessing the books, they still show the licenses as being in use by my name, so they would have to be reset before they could be used in the other room. I just figured we could keep everything separate, so I don't end up with all her Sookie books and she doesn't end up with all my Steven Erikson.
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