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Old 08-29-2010, 08:09 PM   #6
SensualPoet
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Posts: 2,302
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Join Date: Nov 2009
Location: Toronto
Device: Kobo Aura HD, Kindle Paperwhite, Asus ZenPad 3, Kobo Glo
Glad it worked out for you.

It's sometimes lost in the fog of other issues here, but Kobo -- and its retail partners in Canada and NZ at least -- have been extremely helpful and easy to deal with. Launching a new product line is complex and, thankfully, Kobo's first reaction has been "let's fix this right away" including a straight-forward, no questions asked swap in store.

Kudos again to Kobo and its partners for a first-class act in customer experience. So many other industries make customers jump through hoops and still end up with meagre solutions.
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