Quote:
Originally Posted by Piper_
What the size of the rollout does not excuse is the lack of the most basic communication within the customer service department.
There were CS representatives, as late as yesterday evening, insisting that it was impossible that a single Kindle could be shipped (never mind delivered) before today, the release day.
At least I can't think of any excuse for that, but I'm willing to hear ideas!  |
Poorly trained temp employees brought in to cover the rush. That's not really an excuse, but it's a likely reason.
/off topic
I once worked a temp job for a credit card company, approving cc claims with basically no training. The first week it was me and a bunch of high-school kids, the second week it was just me re-doing everything the high-schoolers had done.
Not to slag off on kids, but do you really want high-school juniors processing credit card damage and theft claims running into hundreds, even thousands of dollars?