Quote:
Originally Posted by carld
Rather than slacking off, I don't think Bezos's whip-hand would allow that, Amazon is probably just overwhelmed with a higher demand than even they expected.
Edit: Also, no kindle shipment yet (sigh), but my case shipped UPS ground and should be here today.
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I agree that the size of the rollout, and I would add the complexity of personalizing each package with the proper account, excuses a lot.
I also think most early orderers will be pleasantly surprised today. Those who ordered after August 1st should all be cheering, since they should get theirs much earlier than expected. Bravo to Amazon for it.
What the size of the rollout does not excuse is the lack of the most basic communication within the customer service department.
There were CS representatives, as late as yesterday evening, insisting that it was impossible that a single Kindle could be shipped (never mind delivered) before today, the release day.
At least I can't think of any excuse for that, but I'm willing to hear ideas!
