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Thank you for your help. Unfortunately it didn't work. I have uninstalled everything I could find from Sony, about the reader, and installed calibre, and reinstalled Sony reader but to no avail. Windows opens a list of the files on the reader, but calibre does not recognise the format. I have triedn copying the error messgaes but that doesn't work either. The computer is two years old so I don't think it is that. If it is that then I shall give up on computers altogether.
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