After checking my tracking # again, UPS is now showing a firm delivery date of monday.
So now I'm back to frustrated. I had planned to do some reading on it this weekend, and now I won't be able to until the middle or end of the week.
Furthermore, amazon's boilerplate response to my email kind of pissed me off.
Quote:
"The availability and shipping times listed on our website are estimates, not guarantees. Unfortunately, unexpected fluctuations in our inventory occasionally happen, and that can add time to our original availability estimate. I know it's frustrating when that happens, and I'm very sorry for the inconvenience.
Thanks for your interest in Kindle."
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1) I chose two-day shipping and received "GROUND" shipping.
2) This is why I'm missing the release-date delivery.
3) The wording on the home page of amazon.com was
VERY specific.
"Order now and choose two-day shipping to ENSURE release-date delivery" (emphasis mine on "Ensure"). The very definition of "ensure" means "guarantee"
If amazon's warehouse had used UPS 2nd day as promised, I would have my kindle tomorrow, ON release day. The fact that they decided to save on shipping and ship "ground" when I chose "2nd day" shipping, is why I'm missing the "release-date" delivery by three days. What's more frustrating, however, is "passing the buck".
I was under the impression that Jeff Bezos' vision for Amazon.com was to make it "The world's most customer-centric" retailer, no? Then why the boilerplate email disavowing any responsibility for this, albeit small, error on amazon's part? In a manner of speaking, they've now exacerbated my frustrations.