Thread: Sudden Kobo failure
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Old 08-26-2010, 10:26 PM   #4
clintbradford
Older ... slower ...
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Posts: 450
Karma: 1924
Join Date: Jun 2010
Location: Jurupa Valley CA US
Device: Kobo, Kindles 2/3/Keyboard/Fire/Fire HD, HDX.
If I were n your situation, I would privately send a message to Kobo's Sameer who is here, and ask for the procedure to quickly receive a warranty replacement.

I have a SquareTrade warranty on mine - no deductible - so I would initiate contact there, too.

Does your credit card have any "electronics items guarantees" included? I know AmEx offers some protections for their cardholders.

And I'd investigate what the return policy was where I purchased it. I had 60 days to return my mail-ordered Kobo to any Borders retail store for any reason - as a Borders Rewards Club member.

You are covered - let's hope you are not "down" long!
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