Quote:
Originally Posted by simplyparticular
Update #4: Late Monday, I got an email confirming that my warranty was in the system and to call CS. I called on Tuesday, and have an RMA. So 1 week, 3 calls and an email later, I have a new Nook on its way via UPS. The CSR, when closing the call, thanked me for my business and wished me well with my new Nook, and "hoped that the button wouldn't crack again." Startled, I asked him how many button cracks are they still dealing with, and he said he didn't have total figures, but he personally had handled upwards of several hundred replacements in the 3 months he's been in the Nook division, and some people were on their second or third (!) replacement nook.
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2nd or 3rd replacement?!? That's aweful. I'm definately holding out for nook 2. If the buttons still look the same on the 2nd version, I'll probably be looking at other eReaders instead. I'm not one of those people that sees the newest/greatest thing, and simply has to have it. I plan on keeping my eReader for a very long time. As such, I expect it to not break for a very long time. It doesn't sound like the nook in it's current form can do this.