MobileRead Forums - View Single Post - Amazon won't sell the Kindle in Israel anymore

Dave Berk · 08-24-2010, 01:58 PM

I tried today to buy the Kindle DXG international version. Got the message - "Sorry, we don't sell the Kindle in your country".

What is weird is that I know for a fact that they did. I recall reading a guy here fron Israel (can't remember his username) saying that he bought one and that the Kindle store was working on the 3G but not the internet. Also I know a guy who bought one as well.

So, what changed?

I sent an email to Amazon Support asking them exactly that.

This is email exchange that followed. Not the most useful I've had. Though I can't blame the guys working at Amazon Support. By their names I'd say they're Indian, probably using canned answers with no contact with those who make the decisions.

################################################## ########################

Hello,

I’m sorry, currently, Kindles and Kindle content are unavailable in Israel.

Customers in Israel can read over 410,000 Kindle books on your PC with our free application for your Windows PC - no Kindle required.

We value our international customers and hope to make Kindle and related content available in more locations in the future.

Thanks for your interest in Amazon Kindle.

Best regards,

Bhaskar.T
Amazon.com
Your feedback is helping us build Earth's Most Customer-Centric Company.
http://www.amazon.com/your-account

---- Original message: ----

---------------
08/23/10 22:57:08
Your Name

ave
Comments:Hi

Why did you stop selling the Kindle DX graphite in Israel?

I know you did sell it before, because my friend bought one. After comparing it with the Sony prs900 I decide to buy one as well - only to find out that for some reason you had decided to stop selling it here. That's not nice

.

Thanks
Dave
---------------

And the second one:

################################################## ########################

Hello,

Currently, Kindle Dx is unavailable in Israel.

I am sorry currently we do not have any information about its availability in Israel.

We value our international customers and hope to make Kindle and related content available in more locations in the future.

Strong customer feedback like yours helps us continue to improve the service we provide, and we're glad you took time to write to us.

Thanks for your interest in Amazon Kindle.

Best regards,

Madhu
Amazon.com
Your feedback is helping us build Earth's Most Customer-Centric Company.
http://www.amazon.com/your-account

---- Original message: ----

CUSTOMER: Dave Berk
COMM ID:raqeaqyxXXXXXXXX
EMAIL:
COMMENTS: I did not find the canned answer useful at all, sorry.

I know you currently don't sell the Kindle DX in Israel. What I want to know is what changed. Just a few weeks ago you did sell them. What happened?

I know you (the guy in CS answering this email) probably doesn't have the answer to this at hand. But please try to find out.

Also, more importantly, when do you think you'll resume selling the Kindle DX to Israel?

Thanks
Dave

################################################## ########################

Anyone know of any other cases where Amazon started selling the Kindle in another country only to suddenly stop?

08-24-2010, 01:58 PM	#1
Dave Berk Fanatic Posts: 574 Karma: 138556 Join Date: May 2006 Device: PRS505	Amazon won't sell the Kindle in Israel anymore I tried today to buy the Kindle DXG international version. Got the message - "Sorry, we don't sell the Kindle in your country". What is weird is that I know for a fact that they did. I recall reading a guy here fron Israel (can't remember his username) saying that he bought one and that the Kindle store was working on the 3G but not the internet. Also I know a guy who bought one as well. So, what changed? I sent an email to Amazon Support asking them exactly that. This is email exchange that followed. Not the most useful I've had. Though I can't blame the guys working at Amazon Support. By their names I'd say they're Indian, probably using canned answers with no contact with those who make the decisions. ################################################## ######################## Hello, I’m sorry, currently, Kindles and Kindle content are unavailable in Israel. Customers in Israel can read over 410,000 Kindle books on your PC with our free application for your Windows PC - no Kindle required. We value our international customers and hope to make Kindle and related content available in more locations in the future. Thanks for your interest in Amazon Kindle. Best regards, Bhaskar.T Amazon.com Your feedback is helping us build Earth's Most Customer-Centric Company. http://www.amazon.com/your-account ---- Original message: ---- --------------- 08/23/10 22:57:08 Your Nameave Comments:Hi Why did you stop selling the Kindle DX graphite in Israel? I know you did sell it before, because my friend bought one. After comparing it with the Sony prs900 I decide to buy one as well - only to find out that for some reason you had decided to stop selling it here. That's not nice . Thanks Dave --------------- And the second one: ################################################## ######################## Hello, Currently, Kindle Dx is unavailable in Israel. I am sorry currently we do not have any information about its availability in Israel. We value our international customers and hope to make Kindle and related content available in more locations in the future. Strong customer feedback like yours helps us continue to improve the service we provide, and we're glad you took time to write to us. Thanks for your interest in Amazon Kindle. Best regards, Madhu Amazon.com Your feedback is helping us build Earth's Most Customer-Centric Company. http://www.amazon.com/your-account ---- Original message: ---- CUSTOMER: Dave Berk COMM ID:raqeaqyxXXXXXXXX EMAIL: COMMENTS: I did not find the canned answer useful at all, sorry. I know you currently don't sell the Kindle DX in Israel. What I want to know is what changed. Just a few weeks ago you did sell them. What happened? I know you (the guy in CS answering this email) probably doesn't have the answer to this at hand. But please try to find out. Also, more importantly, when do you think you'll resume selling the Kindle DX to Israel? Thanks Dave ################################################## ######################## Anyone know of any other cases where Amazon started selling the Kindle in another country only to suddenly stop?